09064001800

hi the same number rang me and told me the same i never got alone tho the address i was giving was red free phone cfd i dont understand does not seem like an address to me

Lots of posts about people getting money back from calls, and people complaining about having to pay, however if as seems to be the case people DO get their money back then what is the problem!

my question is are they succesfull in getting people loans? has anyone got one? what sort of APR's

Thanks

Hi Matt

I work within the customer service department at CFD.

Cash Finance Direct is a loan broker, as such we do not lend the money to you directly but we work with our large panel of lenders to find the right solution for you.  We like to be open and honest with our clients and as such we would never promise you a loan, nor would we discuss typical APR’s with you as this is ultimately the decision of the lender and would very much depend upon your individual circumstances.  

We are afraid that for data protection purposes we are unable to look into your specific case on these boards, we will happily offer to further investigate should you be kind enough to contact us directly on 0800 195 1980 or via email to customerservices@horizonfinance.co.uk where we will endeavour to answer your questions as fully as possible.  


Yours truly

Customer Service Team

Hi Frances Ferguson

I work within the Customer Servicer department at CFD, if you are referring to a refund.

We would like to help every single customer get exactly what they want, unfortunately, this would be an impossible task and however hard we try and however many lenders we have on our panel we cannot help everyone. If, for whatever reason, you are not 100% completely satisfied with our service and would like to claim your money back, we offer a full “no questions asked” money back guarantee for the full costs of your call.  

The law permits us to retain £5.00 towards the expenses we have incurred in processing your enquiry, however, we have chosen to waive this right and will always offer a full refund.  

It is very important to us that our customers feel completely satisfied with the service we offer, and if you don’t, for whatever reason, we feel that you should not have to pay for it. We won’t question your reasons for wanting a refund, but we do appreciate your feedback so we may use it to focus our attentions on what is truly important to our customers.

In order to obtain a full refund, we would simply ask that you send in a copy of your telephone bill (to ensure that we do not underpay you) highlighting the calls made to our service.

If sending by post, you can either send it using our freepost service as below:  

(No stamp required, simply write the above address on your envelope and we pay the cost)

Customer Services Department
FREEPOST
CFD
SK1 1TA

Or, you can use our normal postal address, but will need to place a stamp on your envelope:

Cash Finance Direct Limited
Floor 7
Dale House
Tiviot Dale
Stockport
Cheshire
SK1 1TA

A scanned copy of your telephone bill will be perfectly acceptable, please send it via email to:  customerservices@horizonfinance.co.uk

If you are in any doubt that we have received your refund request, please do not hesitate to contact us, ideally via email to customerservices@horizonfinance.co.uk and we will come back to you as quickly as we can with an anticipated payment date, please include your name, address and telephone number so we can contact you via telephone if we need to.  


Regards

Customer Service Team

so if i get my phone bill and said it to you how long will it take for you to refund phonring your number cost me and my wife quite abit of money if we had money to throw away we would of not been phoneing you lot at the end of the day they know most people just pay the bill because by the time if any at all you do pay it do people realy wont to go though the hassle of chaseing you lot i would be [***] my self to even ring your help line i bet you get stung for that to

What's the address as need to send mine

hi my name is natalie robinson i rang you have my mobile number and they said if i sent them phone phone bill stament they would pay for my calls that i made to you and i have sent my stament you and i have not hear anything yet i would like to no why i have not hear anything yet plaese thanks natalie robinson my phone number is 077403936919

Hi Natalie Robinson

I work within the Customer Service department at CFD, I have looked up your application for a refund  we received your request on the 3rd January 2012 - a cheque in full refund will be sent to the bill payer within 45 days.

Regards

Customer Service Team

robbing c**ts people obviously want a loan coz there hard up at that moment in time they dont want to get there selves in more debt over a stupid phone call and its foreighn people that you ttalk to and cant understand so you have to stay on phone longer asking them what they said again people come to you for help and you just dont care i tried getting a loan through you now i have to pay a £54 phone bill for some 1 to tell me different names of lenders that will be getting intouch with me whats all that about.. im seriously thinking about getting intouch with watchdog this is discracegfull.

i would like to her what you have to say for your selves buy today please

Thank you i will let you no when i get it

i phoned this company costing me 64.04 they say they give me a refund 4 the call but do they give the vat back as well

i phoned this company costing me 64.04 they say they give me a refund 4 the call but do they give the vat back as well

ive sent my details and copy of phone bill to free post cdf but i put my return address on it and within a day they sent back to my house so if you havent heard anything then this is why i dont think the address is correct

I think about society called
 Cash Finance Direct Limited and others with similar names
were wrongly approved by the Government of British financial
So I ask all people who,
 like to apply for payday loan, personal loan, loan budgeting etc
If they explained the meaning of each loan
If you apply for the first time, you can not know what the difference is that (cash advance loan,payday loan, personal loan etc.)
I was informed after 3 hours calling with different advisers
one of the adviser was wondering how I do not know
What type of loan I applied. When you go trough the credit check history, they ask you simply question have you ever had a loan .. ?? i answer NO..
I had 3 type of loan applied in their system
cause of it, I did not know why
I did not know what to do, I called over 4 hours just because of the Results
They gave me different numbers .  Each adviser wanted my initials
so I was already mad
and I said: why everybody asks me, I have filed an application over the phone, it's not in the system?
young lady with who i spoke to she did not know what too say ?
So I asked her if she knows how to fulfill her job!!!!
she ask me??
how is it possible that I'm not in the system
very ridiculous......
I hangout and called again
and said: I want to speak with your manager and after that, the young man said: Yes we can pass him on the phone
but, is there any problem which i could help??
so I explained it to him the problem. And he looked into my system and found me there with three different application under different reference numbers
He provided me the biggest help then everybody else
explanation
patience and effort to be satisfied customer. Unfortunately, I forgot his name
He should not have to waste his time with this company
He was an intelligent young man who, supplied to the company the  reputation who does not deserve it

Hi Nathan

I work within the Customer Service department at CFD if your telephone bill includes vat then that will be paid back too.

Regards

Customer Service Team

Hi Kerry White

I work within the Customer Service department at CFD, please e-mail your copy of the telephone bill to customer services and I will pass it on to the refund department.

Regards

Customer4 Service Team

Hi UNNAMED

I work within the Customer service department at CFD please e-mail us at customer services with any complaint you might have.

We would like to help every single customer get exactly what they want, unfortunately, this would be an impossible task and however hard we try and however many lenders we have on our panel we cannot help everyone. If, for whatever reason, you are not 100% completely satisfied with our service and would like to claim your money back, we offer a full “no questions asked” money back guarantee for the full costs of your call.  

The law permits us to retain £5.00 towards the expenses we have incurred in processing your enquiry, however, we have chosen to waive this right and will always offer a full refund.  

It is very important to us that our customers feel completely satisfied with the service we offer, and if you don’t, for whatever reason, we feel that you should not have to pay for it. We won’t question your reasons for wanting a refund, but we do appreciate your feedback so we may use it to focus our attentions on what is truly important to our customers.

In order to obtain a full refund, we would simply ask that you send in a copy of your telephone bill (to ensure that we do not underpay you) highlighting the calls made to our service.

If sending by post, you can either send it using our freepost service as below:  

(No stamp required, simply write the above address on your envelope and we pay the cost)

Customer Services Department
FREEPOST
CFD
SK1 1TA

Or, you can use our normal postal address, but will need to place a stamp on your envelope:

Cash Finance Direct Limited
Floor 7
Dale House
Tiviot Dale
Stockport
Cheshire
SK1 1TA

A scanned copy of your telephone bill will be perfectly acceptable, please send it via email to:  customerservices@horizonfinance.co.uk

If you are in any doubt that we have received your refund request, please do not hesitate to contact us, ideally via email to customerservices@horizonfinance.co.uk and we will come back to you as quickly as we can with an anticipated payment date, please include your name, address and telephone number so we can contact you via telephone if we need to.  



Regards

Customer Service Team

i received my bill from these cost me £62 in totally sent my bill off beginning of december and still waiting for a refund disgraceful i am seeking advice legally this is not on

Want to claim the calls made to 2 numbers that show on my totalling £42.00.

Numbers are as shown below

09061931231
09061910876