09064001800

ROFL. Please, please, don't give them ideas!!!

Hi

I work within the customer service department at CFD.

Cash Finance Direct Limited, trading as Horizon Finance, is a master finance broker who helps individuals to arrange loans. We do not lend the money ourselves, but take your details through our telephone service, and pass them on to our extensive panel of lenders with the intent of them making an offer of finance to you directly.

We have a UK based call centre just outside Manchester, our full postal contact can be found here: http://horizonfinance.co.uk/contact.aspx, we have offered our service since 1996.
Our company registration number is 03173946, our consumer credit licence number is 0503842, we are also registered with the Information Commissioners office number Z3204171.  We are accredited with the ISO 9001 award for approved quality management systems used in the running of the service we offer.



We have been heavily regulated to operate the service we offer since 1996. We are licenced by both Phonepay Plus for our premium rate lines, and The Office of Fair Trading for our licence to arrange financial products on behalf of our customers. We also comply with the Information Commissioners operating code when processing client’s personal data. We are exempt from registration with the FSA (Financial services authority) as we do not arrange secured loans or lend money ourselves.

Compliance is absolutely paramount to our organisation, we have scripted wording for our agents to ensure they say only what they are permitted to say, nothing more, and nothing less. This is further supported by our ISO 9001 award for approved quality management systems, both of which demonstrate our commitment to staff training to ensure the service received by our clients is fully compliant at all times.

We are a business, and therefore cannot operate our service for free, the back-up support, underwriting department, customer services department, agent costs, extended opening hours and other benefits have a cost attached to them, we must cover this cost by the use of our premium rate call.

We are transparent with our customers and do not disguise the fact that we generate an income from the use of our Premium Rate service. The call charges are provided from the outset, you will be answered by an automated greeting confirming the cost of the call and maximum call time before any conversation takes place, allowing you, the customer, to make a choice of whether or not to continue with using our service. Using premium rate telephone lines allows us not to be guided by which of our lenders will reward us with the biggest commissions, but on which lender is right for our customers and their individual circumstances or loan requirements.

We do not charge upfront application or administration fees, there are many other finance brokers in the market who charge up to £70.00 to take your details and pass them on to a lender.

A handful of the many benefits to using our service.....

•    No waiting in a call queue when using our service.
•    Dedicated agents dealing with your enquiry from start to finish.
•    One of the largest lending panels in the UK with a dedicated underwriting department.
•    A full “no questions asked” refund policy for any costs incurred in using our service.  
•    Dedicated customer services department offering freephone support from 9am to 7pm.
•    Long opening hours - 8am to 9pm on Weekdays and Saturday from 9am to 4pm.
•    UK call centre employing local, friendly and knowledgeable staff to handle your call efficiently.    
•    Investor in people and ISO 9001 accredited telephone agents dealing with your call.    
•    Regular updates and lender contact details sent to you free of charge by SMS and also by email.

We are sometimes asked “why charge for a premium rate call only to offer a refund of the costs”  just as you would not expect to help yourself to products free of charge at your local supermarket simply because they had a money back guarantee, we operate in the same way. We hope that the hard work, investment in staff training, and continual improvements in every aspect of the service we offer will be recognised by many of our customers, who in turn are happy to pay for the relatively small cost of the call, as they feel they have received real value for money based on their own experiences.  

We would like to help every single customer get exactly what they want, unfortunately, this would be an impossible task and however hard we try and however many lenders we have on our panel we cannot help everyone. If, for whatever reason, you are not 100% completely satisfied with our service and would like to claim your money back, we offer a full “no questions asked” money back guarantee for the full costs of your call.  

The law permits us to retain £5.00 towards the expenses we have incurred in processing your enquiry, however, we have chosen to waive this right and will always offer a full refund.  

It is very important to us that our customers feel completely satisfied with the service we offer, and if you don’t, for whatever reason, we feel that you should not have to pay for it. We won’t question your reasons for wanting a refund, but we do appreciate your feedback so we may use it to focus our attentions on what is truly important to our customers.

In order to obtain a full refund, we would simply ask that you send in a copy of your telephone bill (to ensure that we do not underpay you) highlighting the calls made to our service.

If sending by post, you can either send it using our freepost service as below:  

(No stamp required, simply write the above address on your envelope and we pay the cost)

Customer Services Department
FREEPOST
CFD
SK1 1TA

Or, you can use our normal postal address, but will need to place a stamp on your envelope:

Cash Finance Direct Limited
Floor 7
Dale House
Tiviot Dale
Stockport
Cheshire
SK1 1TA

A scanned copy of your telephone bill will be perfectly acceptable, please send it via email to:  customerservices@horizonfinance.co.uk

If you are in any doubt that we have received your refund request, please do not hesitate to contact us, ideally via email to customerservices@horizonfinance.co.uk and we will come back to you as quickly as we can with an anticipated payment date, please include your name, address and telephone number so we can contact you via telephone if we need to.  


Regards

Customer Service Team

Back under your rock Cfd. Where you belong.......

believe  you me my bill is in the post as we speak.

Pathetic to think they can get away with it.2 calls to 09061997840 costing £25-42 for a 15 min call and 09061931230 costing £16-99 just to get a small loan.
i am sending my bill to them.not holding my breath on it that i will get anything back.
i am also asking for compensation from them for the stress its given to my partner.if they refuse i will take it further believe you me.

what is the address fr cdf freepost?

http://www.actionfraud.police.uk/fraud-az-advance-fee-fraud

Advance fee fraud

Advance fee fraud is when fraudsters target victims to make advance or upfront payments for goods, services and/or financial gains that do not materialise.

Types of advance fee fraud include:

Career opportunity scams
Clairvoyant or psychic scams
Cheque overpayment fraud
Dating or romance scams
Fraud recovery fraud
Impersonation of officials
Inheritance fraud
Loan scams
Lottery, prize draw and sweepstake scams
Racing tipster scams
Rental fraud
West African letter or 419 fraud
Work from home and business opportunity scams
Vehicle matching scams

If fraud has been committed, report it to Action Fraud.

http://www.actionfraud.police.uk/report-a-fraud-including-online-crime

My Son had four calls from 0906 number and his bill totalled £70! He isnt even old enough to obtaian a loan but he answered their call. I contacted CFD and they said they will refund on presentaion of itemised bill, this I have done and I have just sent it again, as two weeks have passed and I havent heard anything, I hope they respond this time or I will be taking it further.

Hi Amanda

I work within the customer service department at CFD.

Every client is asked up front for their date of birth to ensure they are over 18 years of age we can only take what the client has told us at face value.  The only way to incur charges on your telephone bill from our service is for someone at your address to physically ring our premium rate service line we are a inbound call centre and these premium rate numbers cannot be rang out on.

We would like to help every single customer get exactly what they want, unfortunately, this would be an impossible task and however hard we try and however many lenders we have on our panel we cannot help everyone. If, for whatever reason, you are not 100% completely satisfied with our service and would like to claim your money back, we offer a full “no questions asked” money back guarantee for the full costs of your call.  

The law permits us to retain £5.00 towards the expenses we have incurred in processing your enquiry, however, we have chosen to waive this right and will always offer a full refund.  

It is very important to us that our customers feel completely satisfied with the service we offer, and if you don’t, for whatever reason, we feel that you should not have to pay for it. We won’t question your reasons for wanting a refund, but we do appreciate your feedback so we may use it to focus our attentions on what is truly important to our customers.

In order to obtain a full refund, we would simply ask that you send in a copy of your telephone bill (to ensure that we do not underpay you) highlighting the calls made to our service.

If sending by post, you can either send it using our freepost service as below:  

(No stamp required, simply write the above address on your envelope and we pay the cost)

Customer Services Department
FREEPOST
CFD
SK1 1TA

Or, you can use our normal postal address, but will need to place a stamp on your envelope:

Cash Finance Direct Limited
Floor 7
Dale House
Tiviot Dale
Stockport
Cheshire
SK1 1TA

A scanned copy of your telephone bill will be perfectly acceptable, please send it via email to:  customerservices@horizonfinance.co.uk

If you are in any doubt that we have received your refund request, please do not hesitate to contact us, ideally via email to customerservices@horizonfinance.co.uk and we will come back to you as quickly as we can with an anticipated payment date, please include your name, address and telephone number so we can contact you via telephone if we need to.  


Customer Service Team

I also made calls to CFD not CSD. The total for calling the 0906 number was £61.00. If you look on their website you will see that you can take a picture on your phone of your phone bill ( make sure u highlight these numbers and then simply email it to them with your reference number. I did that and within minutes I got an email saying they that there will be a cheque in the post or £61.00 plus vat. So it won't cost u to do this. Any way will let you know the outcome. Doing it this way you will have the email to prove you did this.
Hope you ave a great day.

Cash Finance Direct Loans Scam

www.google.co.uk/search?q=cash+finance+direct+scam
www.google.co.uk/search?q=cash+finance+direct+Voluntary+Arrangement

https://www.duedil.com/companies/search?query=03173946

"Cash Finance Direct Limited was incorporated on 15 Mar 1996 and is located in Cheshire. The company's status is 'Voluntary Arrangement', with one director. Cash Finance Direct (Holdings) Ltd is Cash Finance Direct Limited's sole shareholder. They have no known group companies. Cash Finance Direct Limited have total assets of £0 plus total liabilities of £1,511,049. They owe £1,465,040 to creditors and are due £446,695 from trade debtors. As of their last financial statement, they had £124,809 in cash reserves. Their book value is £-676,066, and the value of their shareholders' fund is £-676,066."

So AVOID Cash Finance Direct like the PLAGUE - They have less money than you do!
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made phone call ,and they said i'd get call refunded (£27) sent letter with copy of my phone bill and had no response since late january

Hi,

I think I need some clarity here as the posts I've read from the 'CFD customer service' reps advise that phone bill monies will be paid back if "not satisfied with service" etc, whereas I was explicitly told that I'd receive a "full, no quibble refund of my calls just for using your service, regardless if whether I was successful in obtaining a loan or not" (which I incidentally didn't - in fact, I didn't hear a thing from the supposed 3 lenders that "met my criteria", hence I  actually totally 'not satisfied'!

Ignore the corporate drivel from CFD.  They trawl this website for their numbers and post it without reading what they are replying to.  You are entitled to your refund so send them the copy of your 'phone bill and tell them you want it.  They admitted on Panorama last year that they make their money because 74% of people do not reclaim the money.  That could be something to do with the fact that they don't make it clear  you can reclaim except in the corporate drivel on here.  Don't be put off, get your claim in.

I was sent a txt msg from a 0114 number which said I was accepted 4 a loan,i.called the num 4 further detail & was given a ref num & number 2 call,at no point was I told this company was a broker & at no time was I told untill after the call that they had 2 go through other lenders,they made me belive I was finalising a loan with them but this was never ther case,so now I have 2 pay extra on top of my phonr bill & now have  2 wait to get my refund,i have read several bad reviews & would urge people not 2 fall 4 yhis kind of scam,they do not tell you the truth & lead u on,do not ring this number.lets see if I get my refund as promised,i think not.

Cdf is a total scam,i cant belive that this company is allowed 2 trade,i will.b contacting the company again & I intend 2 take this matter further,this company prays on the vunerable & we should b protected,this company should not b allowed 2 trade.how can they get away with this,i cant belive that people actually work 4 thos company knowing that they r scamming the vunerable & neey in my opinion the staff r just as bad ou ouy

Sorry my previous msg was regarding cash finance  direct cfd.not cfd

Has anybody had problems with nationwide loans 4u?

do you know the fax number

The person you are asking posted a long time ago and is not likely to see your post.  Information on contacting CFD for a refund is in their regular "copy & paste" corporate drivel.  I do not think it includes a fax number.