82288

This company is FONIX and managed by XiNON. They have charged my 8 Year child £4.50 for receiving their text. Their Contact no is 03432026452 and report them to OFCOM at 0800500212

This company keeps taking money from my O2 account on a weekly basis. I have texted stop & phoned but they still do it. O2 seem reluctant to help. What do I do to stop these huge bills?

never used this number but have charged to my mobile for 3 texts costing £3-75 a text in  they last 3 weeks

Online competition to win an ipad
it was 4.50 a week and i won after 2 months to get my ipad
arrived after a week
my mum was in it too and thought it was a scam but called the number and got told that she entered in which she eventually remembered, so its not a scam like everyone says
love my ipad

ofcom are aware, as are Pay Phone Plus
they arent breaking any laws and it is all legal, theyre regulated to make sure of it
call up and they will explain these charges to you

I have had the same scam, Contact Phone Pay Plus on 0800 500 212, they will contact them, I have been charged £4;50 per week,

I don't understand y I have had money put on my phone bill when I tested stop and don't remember signing to join this site

Hi  i have been charged £3.75 weekly for last month.August only came to light when i got septembers bill from t/mobile..82288  involved.1 payment of  0.083p.Then 4 @ £3.75..T/mobile have now put a stop on this payment. All they know about this company is it shows up on there records as service provided by xinion  managed by fonix  competition.Subscription service..Text stop to 82288 to cancel.. Contact details  0332026452..Or contact @ cust.Servicecaredepot.Co.Uk...  Tried no' but got you have dialled the wrong no' please try again..Dont think this will help some  how.....Regards   stu

I phoned 03332027721 and a girl said they would cancel my ( unasked for ) enrolment in this scam.
Why is this racket allowed to continue, There should be a law against it: called Fraud

they are going to charge me £4.50 per week for joining voucher. www.winnow.xinwin.co

The text comes from Xinwin. You may like me have accidently clicked on a pop up whilst browsing a mobile friendly website, by doing so you subscribed to Xinwin competions and vouchers. Whilst not illegal, it is immoral.

I received several texts but didn't open them at first. However, I later discovered I was being charged £4.50 per week. I reported this to o2 (who I have a mobile contract with) and they opened an investigation on my behalf. I have been offered a partial refund by the company but I am taking further action to get a full refund. If I do not have any success with Xinwin I intend to take it to:
The Office of Fair Trading (OFT)

The Texts themselves from 82288 are extremely misleading using terminology such as FREEPLAY and FreeMsg. You may like me have received a seperate message from Xin / Xinwin regards charges and how to cancel.

'To sign up' for something implies you have been pro-active in joining and have agreed to ‘Terms & conditions’, that you have been made aware what you will receive for your subscription fee.
In this instance I was unaware that I had subscribed.
Accidentally opening something on a mobile friendly website, should not be taken as agreeing to join!

The call centre number is 03332027722 (I believe this is a freephone number)
I received a call  from their customer services team following the o2 investigation
Tel: 0115 827 0506

I have since emailed their management team: managercontact@customercaredepot.co.uk
I await their reply.

If you email them be sure to include details of your complaint and how you want them to resolve it.
Include your contact details too.

Good Luck,
Jayne

Follow up to my previous post

I was told that I would get a same day response to my email to the management team.
I did not even receive a courteously acknowledgement. So I called the customer care team back.

I was shocked to learn that it could take up to 28 days to receive a reply.
She told me that I was ’lucky’ to have been offered a partial refund because according their records I had visited their website (not a pop up as claimed)  and given my phone details and entered the computer generated PIN number that they had sent to my mobile and accepted their terms and conditions! I think I must be suffering amnesia  because none of this sounds at all familiar to me.

I am giving them to time to reply. But worried whether I have done the right thing turning down the partial refund. If what she says is true then I might end up with nothing L

When I mentioned speaking to The Office of Fair Trading or Trading Standards. She said if I involved a 3rd party to act on my behalf they would not consider issuing a refund …… this last comment seemed more like a threat and she became very offish with me, I asked if I could speak to a manager, she said no they didn’t have a number to put me through to, I would have to email them again,  at this point  she said that there was nothing more she could do, as I had already taken it over customer services heads, I would just have to wait.

Hi, Please read my post on here 13/14 October - I Hope it might help. If I dont get any satisfaction from my emails to the company I do intend to take it further, if anyone is considering taking it further a Group claim / law suit would likely work better than a single complaint against them. Got to be worth consideration.

I did not commit to any charges, it was suppose to be a free competition.

This people didn´t call me but sent me text messages and I have tried to stop it without sucess. They didn´t say there was a charge to participate so I assumed  it was free. After registration is when they tell you that you will be charge £ 4.50 PER WEEK!. The option to cancel doesn´t work. My mobile phone charges have increased outrageously during the lasts months. I would like to get an reimbursment from them

Unknown caller, charges for each text they send to me

Unknown caller, charges for each text they send to me

I had anotice say it was a new app for windows

I get 82288 premium messages costing me £4.50 every week and I need it to stop but when I text stop it wont go thro dont no how to stop it

The stung me the same way but I spoke to a person at xinwin called woodall who offer me £18 if I did not call the manager .no email address if I wanted the money and she did not know his name? It again was linked to a super market  Web site (morissons) ring them on0333207722 and complain to the telecom regulatory boady