03-8416-1400

True Energy debt collection service. I had a missed call and found this page before they called again, so I asked them and they said they are a collection company based in Melbourne working for different companies in this case for TRU Energy. Didn't give them any details and called TRU Energy later, they confirmed that it is a collection service working for them.

Yes I too have received a call from 08 8416 1400 but missed the call as I was at work and glad I did ....I will save the number 'as do not answer' on my phone and ignore it in the future.

Ive been getting calls on my mobile from this number and I'd say from all the comments here that its some sort of phone scam.

I too get these calls from Tru Energy, and have been harassed to the point where i plan to switch energy providers their harassment has been so bad. And as said they do it when accounts are not yet overdue. POOR FORM TRU ENERGY!!!

Its a collections company pretending they are a Utility company. They are calling you about an unpaid account which has been passed on to them (i.e they have either bought the debt from AGL or TRU etc, or are acting on a commission basis for the Utility company's own collections department).

They pretend to actually be the Utility company so that you hand over personal information, which you wouldn't do if you knew they were a collection company... particularly when the person you are talking to is in another country, one which does not have the same privacy laws as ours. They'll even say "Hi, it's Derek calling" with an Indian accent, if the connection actually works properly...

The reason the call often drops out when you answer is that they use an autodialler which struggles to cope with calls from overseas that are routed, via the internet (as it is cheap) to a local number (which is the 03 number you see) then to you. They do this to make you think its a local person calling you. ie Derek from Melbourne.. when its really Javindah from Bangalore.

Essentially the machine calls you, you answer, and then the machine connects you to an available agent (person) in the call center (telephony sweat shop).

The 'local' 03 number is clearly not set up to route calls back to the overseas origin, hence the busy or unavailable tone when you dial it.

If no agent is available, the line drops out and calls the next person on the list and so on. Its a statistics game. The more calls, the higher chance of a hit.

If your voicemail picks up the call, they often won't leave a message because it means they may miss out on a call with a real debtor waiting in the call queue, and if they do they will leave you a 1300 number to call so you don't know where the company is located.

I suggest you call the number on your energy bill and deal direct with the Utility company only.. and let these unethical agency [***], who outsource their contracts to call centres in Sri Lanka, Bangladesh, India etc rot in hell.

Remember these people are on commission.

No results for them = no business = no calls = no commission = no lies.

Ran for the phone, answered, then silent and then hang up .. what the?

I have been getting calls from this number for months, they never pick up when you return them, but a couple fot time when I have answered they say they are AGL, but always let slip they are a debt collection company. I have no AGL debt and when I call AGL directly they don't know of these calls, They are very annoying

I just got a call from the same number. Missed it so I called back but kept getting a busy tone. Then they call me back and there is no one there. Very strange!

looks like steve's explanation that this number is a auto dialer makes the most sense. it's some off shore call centre that will auto dial numbers off a list on behalf of whichever company has hired them. am disputing a billing issue with AGL who did have a collection agency call from blocked number last week before realising there was an arrangement. the caller sounded like he didn't have the file in front of him before the call connected which means it got routed to him.
Avoid AGL - google "AGL billing issues" or check complaints on your state's energy Ombudsman website.

with all these complaints you would think telstra or the phone ombudsman would of disconnected them by now?

I got the call again (03 8416 1400) and this time I managed to answer it. After a few seconds it flicked over to a human (someone at a Call Centre in the subcontintent) representing True Energy.

After I refused to give them any information to identifty who I was for their so-called 'security purposes'(they called me for Pete's sake not the other way around...why should I assist in identiftying myself) the call was terminated.

Who the hell is that? I'd two missed calls from this number and when I've tried to ring back I get: "We sorry you call can not be completed this time, please hang up and try to call later!

got a call from this number  at 10.20 and 10.30 am. 16.12.09. i tried calling back but it rang out.

answered and got nothing! tried calling back and got no answer! i got a final letter for true Eng  yesterday to be payed by the 21st DEC but have no other issues. why would they be calling?

bloody idoiot from AGL called my mobile on this number, asked me for date of birth etc put me on hold ??? came back and i started questioning him on what he wanted?? and he said i need to confirm your phone number before i can proceed with any information!!! oh i told the idiot off and hung up.
lucky i googled this number and read what everyone has written i can't believe it.

I just received a call from this number - I tried to call back, it rang a few times and them went busy.

The caller had an Indian accent, or from somewhere around that area of the world. They thanked me for paying my AGL accounts and asked for an address confirmation!!??Stupidly I gave it to him.Thinking about it seconds after the call, he sounded excited and or satisfied when I gave him my address.It is fascinating that nearly all the responses to this number on this site are quite different!!??I am having it investigated.

i have 3 x missed calls from this number within half an hour. I call the number back and it rings, but goes to voice message of "Your call cannot be connected right now" Its not Big pond, I don't have any accounts with them

It's a collection agency people from not paying your bills. I had a call myself.

Or maybe not after reading this it was aparently collection agency for stupid photos I had taken and never recieved info on how to pay for Item now apparently I owe them money 12 months later when Ive never seen pics. ????????????????????