08000304909

I had 2 missed calls on my mobile from this number about 2-3 weeks ago and then yesterday my mum answered our house phone and told me HSBC was on the phone for me. When i spoke to the lady she asked if it was a convenient time to talk i said no as i was just about to leave for work. I was told no problem and asked when would be a better time to phone, so i gave them a time and asked what the call was about as obviously its concerning when your bank calls you but i was told they weren't able to tell me but they would phone back.
I didnt get another call yesterday but have just recieved aonother call on from this number on the house phone but it rang out before anyone could answer.

First called call for me however if they call again i shall be prepared...... no i am not Andrew, no i do not have an account with HarryShitBottersClaptrap.

I just received a call and, on answering, there was no-one there. 1471 showed the number as 08000304909

Called me today @ 13:33 for about 2 secs then hung up. I won't be calling them back, if it's important they can leave me a massage or write to me!

When I was a university student I worked part-time for HSBC doing this job. We'd call for a number of reasons, from "service calls" (selling stuff) to "customer service" (chasing up debts). It is legit, although understandably many people are unwilling to answer security questions to a caller that has just rung them! They should leave a message on your voice mail if prompted, however as these call centeres are (in my experience) mostly staffed by students who couldn't care less they rarely do. They should also provide you with an alternative number to contact if you are unwiling to give security details and the matter is important (i.e. you have a large, overdue debt). It's not a scam, but to be safe just ask for a number to call them back on that will take you to one of HSBC's large central call centres. HSBC seems to operate much of its service through large contact centres so it should be easy to determine whether or not it is genuinely HSBC calling. It is however bloody annoying to get called up by your bank all the time, which is why I'm no longer with HSBC.

Also had this call 2 days ago and the woman asked if i could spend time answering a few questions if it was convenient ...i asked her to call me later and to date never received a call. As Katie says above, this woman then said "all I can tell you is it's a service call and there's nothing to worry about".

Bloody tossers ....

Save your customers some money HSBC and cut out the crap calls otherwise you will be in danger of losing a LOT of customers.......these calls are both annoying AND unnecessary! If you want to sell something ....mail it to your Customers, at least that way we can shred the junk.

i don't trust these calls because i've had 5 asking me to join hsbc plus,a nd when i agree to do so they don't put me onto that account type anyway

They called me just now, I asked them to confirm the Debit card security code and they said in that case they would send me a letter.

Why does my own bank not know the last three digits of my Debit card security code?   Hmm... going to the bank later, will ask them.

Update:  Went in to HSBC branch and they were able to confirm that the call log showed that someone had tried to call me with regard to Plus Account.  
The person in branch seemed to amused that I had asked the caller a security question.  Maybe HSBC staff need some training on security - if they call a customer, they should expect to be challenged for ID.

I had a missed call from the above number

100% HSBC... They could tell me more about my account than I could tell them..

They were asking if they could help in any way - just a courtesy, What a world when ppl cant be friendly to us without invoking our fear centre!

I answered a call from this number and they asked to speak to my husband I told them it was my phone and that we do not discuss our accounts over the phone they said my husband had given permission and that they'd ring him that evening, saying they had the land line number.  No call came but my mobile keeps receiving this number (I do not answer now). Very suspicious and very annoying.

Hi people, I worked for HSBC and I just wanted to ease some of your fears.

The policy of the bank is to ask if it is convenient to talk, if the answer is yes, two security questions will be asked. The rep will give you the first part of your date of birth and postcode and will ask you to complete them both. If answered correctly, you are through security. No details about the call can be given beforehand due to the Data Protection Act. There are generally only two reasons the bank will call, either to sell you something ("service call"), or if you have recently exceeded your overdraft (again to try and sell you something).

The simple fact is, if you're not comfortable with the situation you find yourself in, do not give any information and disconnect. By all means contact HSBC in your own time via a trusted source to discover if it was of any importance. Secondly, if you are unhappy to receive these calls, ring/visit HSBC and demand to change your marketing preferences to no contact (choices being email, text, phone, mail, no contact). Should you ever receive another call which isn't time sensitive (such as a fraud call), contact the bank again and raise a Service Failure, which will have your complaint looked into within 5 working days.

I no longer work with the bank, however I know these practices are still in place. All outbound agents for HSBC are sales targeted and will therefore be thinking of themselves to some degree on the call, so do expect some "sales" chat if you decide to take the call. It is against the law for the agent to reveal any details of your spouse over the phone, so even if you do hold third party on the account, they will not talk to you, should they have called for your partner.

All you need to do with regard to this number is contact HSBC Complaints directly on: 0800 88 11 55 9am to 5pm Mondays to Fridays.

Speak to the lovely people there about changing your preference for outbound telemarketing to "No". Thank them and lead a peiceful life.

I know this as it is what i have just done.

HSBC's phone book is available here: http://www.hsbc.co.uk/1/2/popups/phonebook;js ... DdNC1:12ntf1ep0

missed calls on 5/5 and 6/5/09

I was on office phone to my boss when my mobile began ringing - I checked the screen to see it wasn't anybody in my phonebook - not that I could've answered it!  I thought "if it's important they'll leave a message anyway".

Googled the number after I'd got off the phone to my boss, and found myself here - after reading all the other comments, I'm glad I didn't answer the call!!

This number has been calling me for about a month now and today I decided to pick it up and the lady asked my DOB and post code and she said this was for verification purposes, after that she said I have heard you need to open an account with HSBC and its easy to do over the phone and that is when I became suspicious because I have never attempted to open an HSBC account before and I told the lady that if I need to open an account I will visit an HSBC branch in my High street.

As we have caller display I was ready for the sales pitch but as I lifted the receiver they put down their phone. If they want to talk to us they'll have to use a proper number as we don't normally rush to answer 0800 numbers or 0870/0845 numbers!!

I never answer any unsolicited calls from 08 numbers.  If any of the companies who I deal with need to contact me, they can do so through the channels I recognise.  I've just emailed HSBC via the online banking messaging service to ask them whether it is them and to remind them I don't deal with unsolicited calls.  They do not have any numbers to contact me on, so I'm wondering where they got my TPS listed number from in the first place.

Remember, you are the customer here.  If you don't want to deal with an unnamed caller, you don't need to.  Caller display is a great thing and you can label persistent callers as such and ignore them to your heart's content.

People (e.g former bank man) going on about this and that on the data protection act are basically talking b0ll0cks.  No part of the data protection act says you can't say that you are making a sales call.  A lot people hide behind the data protect act or completely fail to understand it.  Which is odd for a company this size of HSBC, seeing as a summary of the act takes up about 2 sides of A4.  

the data protection act exists to protect your data (duh!).  Saying "i'm calling to sell you something your almost certainly don't want slash wasting your time" does not fall under that remit.  In fact ringing up people trolling for security info is more likely to fall under a breach of the act. It's certainly not good practice for marketing calls is it?!  Ringing a mobile probably isn't the most secure means of verifyign someone.

In fact how the HSBC gets away with sending your personal data to india is a mystery to me, seeing as the act clearly states that personal data cannot be sent outside the EU unless the country concerned has equivalent data protection laws, which India clearly does not. I am surprised that nothing has ever been done about this.

Funny how the HSBC has got time to ring me about an account upgrade but didn't bother to ring me when they put a stop on my credit card when I was on holiday in the USA. That was REALLY helpful.