08456125815

1st call recvd i answered & they hung up ...I called back & heard F**k off, i called again & they hung up ...called again & was assured this matter would be dealt with...

Sounds like a very badly run call center if you ask me ...Dont give them the time of day ...they give us all a bad mane !

You people are a bunch of F-ing moaners.
1: Listen to the damn call and you wont be bitching about the one off payments.
2: Previous "employees" are leaving comments on here must be pathetic to make up this amount of sh*t just because they got sacked for (funnily enough) lying about either being peoples original insurance providers blablabla or saying no of course theyres no one off payment.
3: Swearing blindly at whoever answers the phone (customer services/sales floor) and threatening them..well i doubt that actually works, what do you think? Chill out and be pleasant and you'll get what you want!

Peace out...

i was called about a month ago and i also had just got a new phone with vodafone. They implied that they already had my details etc and i was already a customer with them. They offered me insurance on 2 of my phones and a nintendo ds for £9.99 a month. I thought this was ok, as i was already paying this a month for 1 phone any way.
I went to my bank a day or so later to see that i was £110 overdrawn in my account. When i rang the bank and enquired as to why i was this much overdrawn, as i hadnt spent any money for a few days, they replied that a company called xennon marketing had taken £10.00 and £69.95 out of my account. At no time on the phone call i recieved from xennon, did anyone say i would be charged £79.99, so i called the company and asked for my money back, as they had taken it out without permission from me. The girl i spoke to was quite rude and said that my money would be back in my account within 3-5 days. 7 days later, still no money, so i called again. This time i was told that i would recieve a cheque for my refund. It has been a week since that was said and i still havent recieved anything. Has anyone else had this amount of money taken from them?

They called me too. I called them back; they said it was to do "with the insurance on my handset".  I said I don't have insurance on my handset (this is not strictly true as my phone is provided for me by my employer but no need to go into that.
They said "oh, sorry, we must have dialled your number by mistake".

So it's obviously some scammy thing which needs you already to have insurance for it to work properly.

Well i got a refund today....... not a full one which I was promised! so im raging! Looks like ill be wasting more time calling them!!!! GRRRRRRR!!!!!!!!!

I finally got a FULL REFUND....they took £69.99 out of my account and after 2 weeks of calling up and complaining, they gave me every cent back!!

I have Xennon's insurance and it covers more than 02 and Phones4u insurance and it is cheaper. Loss, theft (including unattended theft from a secure vehicle or secure premises), extended warranty (up to 5 years), cost of fraudulent calls (up to £100), accidental damage, water damage, international cover, bonuses after 12 months and 24 months no-claims, with claims handling within 48 hours.

After calling the number i left higher up the page and getting through to someone higher up the food chain, i had my refund inside of two days.

To all the people who come on here telling us how cheap this insurance is and what a good deal it is etc, listen to what is being said:

THESE PEOPLE LIE ON THE PHONE AND CON YOU INTO GIVING YOUR DETAILS, if they told you what they were selling from the word go and how much it will cost then fine, but they DONT! We are from Vodafone, O2 etc, A LIE!! Can you just confirm your details etc, A LIE!! It will only cost 5.80 a month with no mention of the 69.99, a LIE!!!

The only good comments on here are most likely from employees. Why would you trust a company that tells so many lies to get your business.

And who knows that they are a good company, who has tried to claim from them?

Please good people, AVOID THIS BUNCH OF CROOKS.

i got all call from a similer number they said they were from a company called securaphone and also offered me insurence and asked for my details they read out my address and everything and knew where i lived and said they were gonna send me some bluetooth accsessories so i gave them all my details and then they asked for som kind of number on the back of my battery starting with c i count find it so they said they would ring me back i couldent be bovvered to answer the phone again so i didnt since then theve been ringing me about 8 times a day. and ive just checked my account and theyve taken 69.00 out which they never said they were gunna do!!!! what should i do can anyone help?

Hey JULES,

I got my money back this week, but i bet you are are just another sad ex-employee who has been laid off by them. Good enough for all the lying cheats that worked for them. Merry xmas LOL :-)

Well said MJL

They ceased trading thursday
its true.

This number is your best bet but the chances look slim

07973574198


Good luck, i hope you get some joy from it. Dont take any cr@p either.

Don't give them any information. Stupidly, i did and they have taken 3 lots of £59-99 from my bank account so far, and i don't know what for. They are very difficult to contact, and the customer contact number is always enguaged.

i recieved a call from these people and cant remember exactly what they were offering, i checked my bank statement and 69.99 has been taken from my bank, i have no idea what for and there isnt even a number you can get in touch with them to question why. its a scam, dont trsut them and im gonna make sure to recieve a full refunded from them

they took £59.99 from my account to recover bank charges. now their line is dead.

I FINALLY got my full £69.99 refund but not from Xennon.  My bank refunded it as it was fraud.  Check out the watchdog site about it -

http://www.bbc.co.uk/blogs/watchdog/2008/12/m ... mp=False#dnaacs

There must be a link between dodgy mobile insurance companies and swansea as thats where xennon are based too.

See your bank about it and get them to register it as fraud.  I had no luck with xennon - waste of time calling them!!!

Ive had the same thing thought they were my insurance company and they removed £70 also took ages to get hold of anyone then when did they said they would refund money and it never happened was then unable to get hold of them and have now found out they have gone into liquidation! Robbing [***]!

I also got a call from Xennon claiming to be my Vodafone insurance and took me for £69.99 will try the  01792464644 number and hopefully get a refund

Just read all the comments, fell like a complete idiot for falling for the scam. I just signed up for a new contract with o2 and within days they rang me on the 01792464644 number ofeering my cheapr insurance, £79.99 for the duration of my 18-month contact. The money has been taken from my account, but i havent received any paper work. What do you think the best course of action is?