82288

I had a message on asda to win  ipad they said it was free, on my phone came up £4.50 for every week for free message I did not ask for that. I cancelled straight away but they still charged me for 2 messages ( £9 ) I would like the money refunded please.

You should have visited other site, "refund my money please dot com"

Have been charged over  £90 on my phone bill.  Have sent STOP several times and filled out a refund form via their customer services, but haven't received a penny back..?

I have been getting charged from this number and I don't no how it is and I never asked it to contact me I would like my money back

I have had £4.50 added to my mobile bill on several occasions since the middle of January.  Having looked into this I believe it is a firm called Xinion.  Having read comments from other "victims" I believe that I may have entered an on line competition and somehow got hooked into paying monthly for something I do not want!!! I do not know how the company got my number.  I would not have noticed except I was contacted by talk talk because I had gone over my mobile phone allowance.  I would really like to see firms like this put out of business but would be happy in the short term if they would stop adding £4.50 to my mobile bill.  Sadly, probably what they do is legal but certainly not ethical.  My mobile number is 07762629457 and my provider is talk talk.  Neil Munro

cancelled this by sending email to contact@customercaredepot.co.UK
saying did not agree to these charged and to remove me at once.
rec confirmation email within 2 hours, won't get money back but at least it's stopped.

These people are scam artists! your phone provider will do nothing to refund these charges but will block the number from contacting you again. You need to complain to the company directly on contact@customercaredepot.co.uk. Report also to ICO, Action Fraud and BBC Watchdog. They will continue to rip people off until someone does something to stop them. beware people!!

the UK Regulator for short-code premium lines is PayphonePlus (part of Ofcom) go to them if complaint direct to company is not resolved. you are right, the more people complain the greater the chance of action. still begs question of people failing to read t&c's IN FULL, in the first place, that's what company's like this rely on.

I have gone to everyone possible including PayPhonePlus. I see some people have lost a lot of money. Mine was my ill mother who doesnt use the internet or know how to send a text so no way of entering a competion. Proper scam artists. I will fight this!

so who else has access to your mum's phone or internet? and why has regulator not accepted your complaint? you've got to give more info if you want others to try to help.

I did not subscribe to this whoever it is and have ended paying over £44 since November2015. My telephone company do not want to know about it!

EASY SOLUTION TO THE SCAM
This is definitely a scam, it has affected thousands of people over the years and has made the scammers and their front men (the networks) millions!  If you contact your network they will just give you the run-around and tell you to contact the scammers.  The networks know this is a scam, but are happy to enable the scammers to keep going as they take a cut of the proceeds.
If you get any unwanted premium rate texts, you should send an email or registered letter to the customer service department of your mobile network with the following text (replace O2 with your network's name):

" I have received a number of unsolicited premium rate texts from 82288.  I do not have an agreement, contract or relationship of any kind or form with this scam company, hence all texts sent to me were sent illegally as per 2003 E-Privacy Regulations.  The money taken from my account was also taken illegally as per the 1968 Theft Act.  Since my contract is with O2 and it is O2 that has knowingly or unknowingly been complicit in this theft I expect one the following from O2:

•    I expect O2 to refund the money illegally taken from my account and O2 to take this up with the scammers.
•    I expect O2 to provide me with a full and detailed audit trail proving that I subscribed for this service and that the money was taken legally.

Please advise me within 48 hours of receipt of this email, which of the two above actions O2 will be taking.  If I do not receive a satisfactory reply within 48 hours I will be making a formal complaint to Oftel, reporting the theft to the Police and initiating legal action.
"

It’s almost a certainty the network will not have any proof of a subscription, they may have details of texts sent or received, but unless they can provide the content of those texts then they can't prove that you subscribed. They will have to refund the money or get the scammers to refund the money (make sure you get a FULL refund).

I did all of the above with O2 and they finally stopped giving me the run-around and got me a refund.  Don't let them fool you into thinking you signed up by accident, or you weren't paying attention, this is nothing but a SCAM.  The scammers buy your number from mailing lists or simply auto generate it from known number ranges.

Hope this helps, good luck...

Regards
Jon

well done Jon, that sounds like chance of progress for those affected by these fraudsters. Hopefully, you'll see some replies reporting success, in time, if people have the grace to let you know how their complaint was handled/resolved. And not just on this particular #, there are loads in similar vein.

I keep getting calls on my mobile from 82288 and my message STOP is never deleted.  They are taking money and have now emptied my mobile account.

that's terrible, if only there was something to help get your money back ....

Been charged for this since July 2015. After speaking to the company today they said I entered a competition to win an i pad and never took up the option to cancel the monthly charge even though I wasnt aware that a charge had been initiated by a Free Entry.  Told to send an email but this keepz bouncing back as undelivered.

texts from 82288 cost £18.25 this month plus £11.25 to send stop

These people keep messaging me, I have sent a text to stop and called a umber kindly given to me by my phone provider but still receiving them. I had no idea when I subscribed!!

This is getting stupid yes I said stop and now it has but I didn't answer the ad I just deleted it but got changed £4.50 each time how can this be legal been in touch with ofcom and like I am refusing to pay the bill until this money I'd taken off

Just got a call from 02 saying I have to pay my bill or it will be cut off paid it without these extras is this legal what I am doing