07024122123

Hi Will,

I wonder if you could let me know if you got anywhere with this.

I am the IT engineer for a Retail company in scotland. 1 in about 50 outgoing calls get this -

'welcome to danemere street message' (I have a recording of it)
They then hit 'redial' and the call goes to the correct person no problem.

It has been going on for a couple of years now and bt dont know what is causing it.

any help would be greatly appreciated

I feel thoroughly sick reading all the messages. I realise now that i will probably never see the £2k that Redress took from my credit card 18 months ago. I send them e-mails every month and only ever get acknowlegement of my e-mail. |I am a pensioner and the loss of this money has put me in a serious financial position. I am too ashamed to tell my family. I will phone The Ministry of Justice but it does not look as if they can be of much help.

Yes, you'll likely never see your two grand again. This company have made a business out of misleading people and obtaining their money. Its not really a business that they run- more just an organised scam. Even if they were successful in getting you some money in PPI back from your creditors etc, by the time they had taken their fees (which are ludicrous!) you'll get back virtually nothing- and of course they've had the initial two grand from you on top.
Many people have been duped by this company and its a nothing short of a miracle that the directors havent been sent to prison! The ministry of justice know all about this gang in Bradford but still havent taken serious action. Likely because this company are run by an Asian family they will use the race card should they be investigated and brought to justice.

I feel just as sick .. they ripped me out of £3245 .. just got called today from another company Credit Clear Services, apparently redress passed my cases to them because redress have suspended trading and this new company are now asking me for £99 per case if I wish to carry on, they strongly recommend that I should pay it else I'll loose all my money ...

http://www.guardian.co.uk/money/2013/feb/03/redress-claims-never-saw-cash

Redress Claims customers who never saw their cash

Customers who paid Redress Claims to get PPI money find they are out of pocket

Anna Tims

The Observer, Sunday 3 February 2013

The letters are depressingly similar:

London RT of London was cold called by a company called Redress Claims which promised to reclaim mis-sold payment protection insurance for her on a no-win no-fee basis. "I paid £450 for them to look into potential claims on each credit card and was told I'd get the money back if the claim was unsuccessful. I've never received any claim money, or a refund."

AB of Humberside paid Redress Claims £1,700 in 2011 after being cold called. "We trusted them, as we are desperate financially. They did obtain £958 for mis-sold PPI on a mortgage for which they charged an additional fee of £287. And £1,419, £608 of which they pocketed despite the promise in their terms and conditions that they would deduct no more than 25%."

SG from Coventry found that £3,855 had been removed from her credit card after a cold caller from Redress Claims gave her a hard-sell in April 2011. "I never received any bill or acknowledgement of this payment and they've since demanded further payments," she says.

PR of Southport, Merseyside paid a similar upfront fee which he was told was refundable if his six claims were unsuccessful. One claim was won but he was told to pay an extra £149 per claim to a company called Credit Clear Services to have the outstanding five resolved.

R E-H found £3,245 removed from his account, £590 of it for invalid claims. "I made more than 20 attempts to get the £590 back but none of my messages was replied to. They managed to get me £120 back from one credit card issuer and £32 on another and charged me £100 fee for each. Now I've had a letter from Credit Clear Services telling me my contract has passed to them and I must pay £99 for them to proceed."

After a long overdue investigation by the Ministry of Justice, Redress Claims's licence to trade was suspended last month due to breaches of the code of conduct. "We will take further action if breaches are not corrected," says an MoJ spokesman.

Given that a suspension can be lifted after three months if a company gets its act together, and given that Redress Claims will have made a consoling profit in the 18 months it has been allowed to operate, this is unlikely to pain its director, Naman Hussain.

Suspension does not stop companies dealing with refund requests from customers whose cases are pending, and the MoJ recommends they write asking for one.

Simon Helliwell, director of Credit Clear Services, which provided "auditing and legal services" for the company, declares that Hussain will be pursuing "other interests" and would not seek to reinstate the licence when the three months is up.

"We've agreed to take the thousands of unresolved Redress Claims' cases off them for no extra charge and will proceed on a no-win no-fee basis," says Helliwell, who insisted that "in comparison with many in the market Redress Claims was not that bad".

He was vague, however, about what percentage of any claim would be deducted in fees. "We'll abide by Redress Claims's terms and conditions," he says and admitted he didn't know what percentage these specified.

As compensation claims for mis-sold PPI can be made for free with a form provided by the Financial Ombudsman Service http://www.fsa.gov.uk/consumerinformation/pro ... /claim-back-ppi , anyone who paid Redress Claims by credit card should consider applying for a refund from their card issuer, which is held jointly liable under section 75 of the Consumer Credit Act. Some debit card companies also offer chargeback if a company is in breach of contract.

Sadly, though, many are likely to be left out of pocket and will have learnt NEVER to hand bank details to a company that COLD CALLS.

Anna Tims writes your wrongs. Got a problem you want Anna to look into? Send your dilemmas to your.problems@observer.co.uk

I had a couple of calls from 08452560587 which also seems to be associated with Danemere Street in Petersfield. I called back and got a recorded message saying that this number was no longer in use.

Thats interesting 'they've ceased trading'. I wonder if they have finally been closed down. With regard to this new company taking over your claim- sounds yet more dodgyness asking you again for more money and saying you'll get nothing if you don't shell out a further £99. id check that this new company aren't Redress rebranded trying yet another scam. I wouldn't put it past them either..

I paid £1200 (unwittingly) to Redress Claims 4 years ago and have been trying everything I know to get my money back, I've emailed, no replies, written, no replies, phoned and was told that they were no longer there....contacted Legal Aid and they asked me for copies of correspondence to said company to which I do not have...so they were unable to help me, this company are no better than "Bank Robbers" and why are MOJ powerless to do anything about them??? I have paid more in interest on the £1200 then I was owned in the first place...I hope their owner rots in hell....