08001077333

I got a refund, I've complainted to my bank though as they were useless and said they wouldn't cancel the next transaction (as it was set to a recurrent card payment), to cut it short, I've comlained to Santander, FOS, Office of Fair trading, Consumer Direct, as the FSA clearly states that the bank should stop any future payments if the customer asks.

You're totally right, and when our bank doesn't react appropriately to stop it happening we have to confront it, my bank told me to speak to the company, which goes against the FSA directive on this - extract below, they also said they 'couldn't stop the payment'.

Cancelling a regular card payment

When you give your credit or debit card details to a company and authorise them to take regular payments from your account, such as for a gym membership or magazine subscription, it is known as a ‘recurring transaction’ or ‘continuous payment authority’.

These are often confused with direct debits, but do not offer the same guarantee if the amount or date of the payment changes.

In most cases, regular payments can be cancelled by telling the company taking the payments. However, you have the right to cancel them directly with your bank or card issuer by telling it that you have stopped permission for the payments. Your bank or card issuer must then stop them – it has no right to insist that you agree this first with the company taking the payments.

Be aware though that you will still be responsible for paying any money that you owe.

just had my credit card statement with a charge or 89.95 from poundsavercard.co.uk and a 39.95 charge from classic living thanks for the phone number got on to them they will refund my money

classic living have also taken out of my bank account 89 95 and 39 95 which they had no permission to do as i cancelled the discount card while the free trial was still on .i have just found out the money was taken out my account as i have just received a statement

me too loss my  money first 1.60 now 89.95  pound.i never buy samething from TV SHOP.....i dont know ....?????????????????????????????????????????????????????????????????????????????????????????????????????????????????????????????????????????????????????????????????????????????????????????!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!11

pound saver took £1.60 from my bank account then tried to take £99.95 but thankfully my bank put a block on it. never shopped online, so i'm puzzled as to how they got my details.

hi cathy i have had the same done  to me they first took £1.60 out of my account then the same as you £99.95  well i do have some good news for you i got in touch with my bank and although they could not stop it going out of my account they did work with me to get the the number of these con merchants so after a few calls i managed to get my money back from them, i was told by them that it was indeed a tv shopping channel  [the likes of pitchwell and several others, all tv channels ] i threatened them with the police and hmrc as i say i got my money back ,, back dating 3years i have now resolved it the bank will not allow any more funds out of my account to the likes of these conmen i phoned the number that the bank managed to get, and got my money back within 24hrs , so i,m going to give you the number and the name of the person ,you need to speak to ,however when you do ring them you will first speak to a person of pakistan origan, but the preson you will ask for is catherine scott you must insist on speaking to her she is english the number is 08001077333 but you probably have that so good luck and you get your money back , all the best june PS PLEASE PASS THIS INFO ON TO ALL THE OTHER PEOPLE WHO ARE IN THE PREDICTMENT AS YOU ARE ,,,

i have solved the number it is from a tv channel ,several infact ring the above number and ask for ,and insist that you speak to CATHERINE SCOTT  she is the manager and she is ,or seems to be ok , i got my money back within 24hrs back dating 3yrs i told them i was prepared to go to the police and trading standards and HMRC the £1.60 i just a feeler to see if it works, and if there is no screaming about it they then begin to slowly cream you off  ..these are con merchants without a doubt ,, all the best june,,

you get a LIFE  you guys a set of scammers!!!!!!!

Hi - I got caught by these guys as well - was a blow to my pride as much as anything (worked in banking for nearly 20 years, which I don't suppose will make me popular). Ordered my dad's Christmas present online at Zestify, scanned website carefully to make sure I didn't sign up for anything as aware of these recurrent card scams, and placed order. Couple of days later, got a call offering some "free" vouchers, which did not subsequently arrive.  Couple of months later, Classic Living & Poundsaver take money from my account - £39.95 & £89.95. I call the Halifax, who were spectacularly useless, I note this is a common theme on this thread that the Halifax are mentioned as being very poor, not only do they blame me but they tell me NOT to cancel my card and low and behold, a further £33.95 was taken out of my account by Prism CD 5 days ago! I am now making a formal complaint to Halifax. Called Classic Living & Poundsaver, who seemed reasonable enough, said they would send vouchers and if I decided I didn't want them would refund my money (will see if it happens). Classic Living & Poundsaver didn't know who Prism were though, so any thoughts? Also, any other companies waiting in wings to take money out of my account with no authority? Given that Halifax are so appalling at helping customers, I have no faith in asking them not to pay out any more money.

YES,  BEST KEEP AWAY FROM  ZESTIFY, ANYWAY THEIR STUFF IS NOT WORTH THE MONEY AND THEY PASS ON YOUR BANK DETAILS

After purchasing a mop i noticed 2 payments of £1.60 taken frm my bank.When I enquired I was told that I had to get in touch with the company themselves,who of course have no valid number.THe following month i noticed further payments of £39.95 and £89.95.Now i have been told by my bank that should I not get any response then they will investigate on my behalf.What I cannot understand is that on the invoice that I received from Thane Direct it claims that our bank details are kept confidential even though they may share our personal data with other companies if they wish to.

this company, pound saver also called classic living have taken two lots of £1.60n from my bank account in feb, in march they took  £89.95 and £39.95 i knew nothing about these payments and now have to go intto the bank to sort them out.....i think they are connected to a tv purchase i made? i only know this from reading other posts on this site....thank you for helping!

how do i contact your company please as they have taken my money and sent me overdrawn and i am a single parent with a disabled child and cant afford forthem to take ant more money,,,,,the emails and phone numbers dont work, they are not contactable?? please help me as this is ruining my life! thank you

Please see my comments further up. It has the tel no & email address to contact,,,,,better off to email got all my refunds

See teapot 1 comments made in march all contact details for you to contact

i tried rining the number again and got through to a nice irish man and he has refunded my money and it is ment to be back in my account in 5 to 10 working days.....please try this as i had exactly the same problem as everyone on here......hope this helps!

Do as the other people on here suggest.  Also, speak to your bank,tell them you've been a victim of fraud, if they're a decent bank following FSA guidelines they'll refund the money immediately and black any future payments (which some people have encountered over 3 years for more), if not log a complaint to your bank, and persist with them until you get any charges refunded.  This scam has been around long enough, some banks stop the card immediately, others tell the customer to contact the company, at the end of the day the bank fraud systems should be able to recognise this kind of transaction and should be blockiing the payments from being taken as it is common, it's not new and the only way to stop companies using this unscrupulous tactic is by the banks being pro-active.

Obviously they're passing on the bank details, write to the Information Commissioner’s Office. Your bank shouldn't be telling you to speak to the company under the FSA guidelines (see: FSA ‘know your rights’ ) the bank should be doing more to help you, report the issue to the Bank Fraud dept, and if they won't accept that log a complaint with the Bank, and don't acceept the initial fob off that you'll probably get, and do ring the 0800 number given in earlier posts, or send an  email to classic living and poundsaver asking for the money back.  I got the £3.20 back, but am currently persuing a complaint with my bank as they refused to accept it as a fraud case, and left me to chase up the refund (which according to the FSA they shouldn't have done).  Good luck.

Write to the Information Commissioner’s Office, you'll have to complain to the offending company first, but if enough people persue it they'lre more likely to do something about it, also raise it with your bank, as some banks stop the card when the initial payment is attempted, so it can be done - if we shout together - it'll be louder