800-511-3207

I got this call (automated) just before 5 PM East coast time and as I work part time for Macy's East I called the CS #.The girl told me the best they could figure out was it might be a solicitation for a Macys' Visa. So I'm wondering why the last poster got confirmation it is a Macys #.....

got a call on my home phone voice mail to call Macy's at this number.  My bill isn't due until next month -- but I called back anyway. Automactic voice said "your call may be monitored for quality insurance".  Then it rings again and a automated voice says "please have your customer number available for the next customer rep...etc.".  I hung up. I will add that I just opened a Macy's account last month AND I am on the U.S. Federal do not call list.

this number had been calling me nonstop for weeks claiming that it was NOT  solicitation call and that it was regarding my macy's account. I called macy's directly but apparently there was nothing wrong with my account. i thought the problem was solved but this number kept on calling. so i finally called the number back and it went straight to "please hold for the next available representative", which i thought was fishy. i didnt feel comfortable with the phone call so when the guy asked me for the last four digits of my social, i asked him what agency he works for and where have they been calling me from. he gave me an answer that i could not understand due to his heavy accent. i then asked him what exactly does his agency do for macy's? he said he couldn't hear me. i asked him again and again i could not understand his response cause he was basically speaking gibberish. so i told him im gonna call macy's instead and hung up.

I also keep getting calls from this number. The person on the other end kept insisting she was from Macy's but couldn't explain why people call her. She wouldn't give me one reason, NOT ONE REASON, why someone might call her. Pretty sketchy...

Same story -- automated calls claiming to not be solitation and from Macy's, leaving this number to call. I tried calling it but it sounded like a scam so I hung up to try to find # online and discovered this. FYI, I haven't used my macy's account in 3 years, so not sure how they got my number.

I keep getting this call from Caller ID: 866-849-3243 which is a recording claiming to be Macy's calling for "(hubby's first name) the 100th (hubby's last name)" & to call 800-511-3207. What is with "the 100th" in the middle of hubby's name?! Very weird. However, my Macy's account IS totally screwed up since somehow they have two account numbers for us & my last payment was posted to the second account, for which I do not even have a card (I'm assuming it's my old Filene's account number from over two years ago when Filene's & Macy's merged, or whatever they did, & our local Filene's closed). I had that old account number in my online banking bill-pay page, but I corrected it; anyway, one would think an alert would come up - must be crappy computer programming in their accounting system. So, my current account is now showing a late payment, finance charges, etc. I have called Macy's regular customer service number twice & the reps I spoke to sounded like they were in a "boiler room"; the last rep spoke very heavily accented English, so I had a lot of difficulty understanding her. Both assured me, of course, that the payment posted to the "old" account would be transferred to the current account & the old account would be closed, yet I just got another statement showing that that hasn't happened. So I wrote a lengthy, assertive letter explaining the situation & asking for a prompt response. I'm also on the DNC list. And, I'm none too happy with Macy's in general.

I just dealt with this very same issue, here is clarification:

The call IS from Macy's because your account is likely showing that it is past due.  If like me, you made your payment online so you're sure that your account is not past due, you're very upset!  The issue is that your Macy's card is a Visa card, so it essentially maintains two account - an in store Macy's account, and a separate Visa account (which you can use anywhere).  

I made my payment online through the Macy's website to what I thought was my Macy's card.  It was applied to the Visa account which had a $0 balance, so I then had a credit of the payment on the Visa account and a past due on the Macy's account.  The site is misleading and never clarifies which account you are paying.  I apparently was paying the Visa account but the Macy's logo was showing in the top left (this is on the eBilling and Payment powered by CheckFree website).  The best thing to do is call Macy's and tell them your payment was applied to the wrong account and ask if they can transfer it.  

They must have tons of issues with this because even when you sign up with Macy's to have an online account (to make ordering easier) and you link your card to it, if you try to pay online, and you choose the first option, it doesn't show the difference between the two accounts (Note: Notice that the number on your card is different from the Account number on your bill).  If you use the QuickPay option, it will give you a pull-down to choose between the Macy's Visa account and the Macy's Store account.  It's a very stupid way to handle these accounts, but I hope this helps someone out and that we can get these nonsense calls to stop.

I recommended to the customer service person that they clarify on their site in a more obvious way which account you are paying.  It would save them time and money to make this simple change!

I had a very similar experience.  I received an automated call from 866-849-3243 and I called back this number, even though it sounded very suspicious.  Interestingly they didn't have caller id, so I was only willing to give them the area code and phone number they had called, they told me their computer system was only capable of looking me up on the last seven digits of my phone number -- it did NOT use area codes!  What kind of incompetent system design is this?  They had to have the area code to call me!   I wasn't about to give them my account number or SSN, since I didn't believe them to be Macy's.

Since it sounded so suspicious, I hung up and called Macy's corporate office in Cincinnati (513-579-7000) and they were eventually able to confirm that the calls and these phone numbers are legitimate.  Certainly not making any goodwill for Macy's though.

Have been receiving calls every morning for the past 4 or 5 days. Actuall number I received was also 866-849-3243. It doesn't even identify themselves, and just left machine messages 'business matter, please call 1-899-511-3207."
It's so annoying to receive such calls every morning with same repetitive messages.

I just called back the 800-511-3207 number after receiving a message to call about a "business matter" with Macy's - knowing I don't even have a Macy's account, I called back with some suspicion. They asked for my account #, and when I said I didn't have one, asked what phone number they were calling me on so they could look it up. Come to find out it's an incorrect phone number on someone else's account, so they removed me from the list. We'll see if I get any additional calls.

I received an automated message ON MY CELL PHONE stating that it was an important call from Macy's and to please call back at 800-511-3207.  I did and got a message that calls would be recorded for quality purposes, then was told that all calls were answered in the order they were received and to please hold for the next available reprensentative.  Then twice got a recording thanking me for my patience.  HA!  No one ever answered.  I got cut off three times.  I checked the caller id on my cell and the number showed 866-849-3243. So I googled it and what to my wandering eyes did appear.......

My mobile rang and there was a recording from 800-511-3207 but not real voice mail or purpose of the call.

8005113207 is a scam.  Don't know how they got my number though.

I don't have a Macy's account and I've been receiving these calls for weeks. They didn't just ask for the last four of my social, they wanted the whole thing. I contacted Macy's via their customer service number listed on their website and I had them check to make sure that someone hadn't stolen my information and used it to open an account. Nope. Not a single thing listed either under my cell number, social security number, or my home address. Nada. I've never had a Macy's account in my life and really have no plans to in the future.

I get these calls at least three times a day at bizarre hours. Sometimes in the middle of the night. It's getting really frustrating at this point.

When I actually answered one of the calls from this number (the connection was HORRIBLE and the guy barely seemed to speak english), the guy first asked me for my Macy's account number. I told him I didn't have one and he insisted that I give him my social security number. I was like uh-uh. I asked to speak to a supervisor at which point I was put on hold. And by "on hold" I mean the phone was literally set down on a desk or something. I could hear noises in the background, other phones and voices. I was pissed enough about these phone calls that I waited nearly 1/2 hour and still no one came back, so I hung up.

There seriously is something very fishy about this whole thing. I would really recommend that you don't give them your social security number, your account number or anything. Perhaps they are legit, but stay on the safe side and call the real Macy's number that's listed on their website to check on your account. I think these people are just fishing around assuming that many people have Macy's cards and won't suspect what they're doing...

Got multiple voice mails from mthis number asking to call back on a Macy's related matter. I called back "after" I had contacted Macy's to confirm that all my accounts were up to date, which they were.
I called 800-511-3207 back and asked to speak to a "manager". First thing he asked was for my Macy's account number which I obviously did not give to him. I even told him that there were no Macy's account holders at this address and his reply was that the numbers are sometimes mixed up and linked to other accounts. When I asked for an explanation of why they would call someone, he simply stated that he could not give me any information without my account number. I asked to be removed from their listing and told him that a formal complaint would be filed with the FCC if they did not stop calling  my house.
When I called macy's, the could not tell me why I was getting the calls, nor did they recognize the 1-800 number. Manager called "Mark Allen" - -  with a heavy Indian Accent, told me that the company he was calling from was ACL technologies... when I asked for their mailing address, he gave me Macy's Customer Service mailing address, not his company's mailing address.?.!.?.
this is very fishy and I doubt that any legitimate company would conduct business this way.

Best you can do here is respond and give them massive amounts of mis-information to tie up their time since computers have all the time in the world.  That is who you are dealing with/ Hit them where it hurts.

Received call from 866-849-3242 and asked to call 800-511-3207 for "an important business matter." Because my ex (and his relatives) uses my number for his debtors, I ignored the calls for a while. However, they call EVERY DAY.

I finally called to put an end to it. I double talked the indian representative. First she said she represented Macys, then Bloomingdales than back to Macys. She persisted in asking for my account #, name and address. When I gave bogus info, she grasped at the last straw and asked for my social security number.

I laughed, told her I knew they were running a scam and then told her to kiss my ass.

I wonder how many folks they actually fool to giving up the info? Talk about your identity theft!

BEWARE!

I started getting these calls too, but they only lasted for a week and then took a month hiatus.  When they started back I called the 800# back to see what it was about, but there was no "Thank you for calling...." just "please wait for the next available representative".  Like everyone else I would not give them any info except the phone number they are calling and was told that they couldn't look me up without a name because they only go by the last 7 digits of the phone number.  When I asked to speak to a supervisor to get my number taken off the call list, the rep put me on hold, then came back and said she could do it without a supervisor.  Of course, the calls have not stopped.
I called Macy's customer service- they knew nothing of these phone calls or why I would be getting them since I don't have a Macy's account and the only person in my family who did have a Macy's account closed it a year ago.  I just want the calls to stop.

Got a call from 866-849-3243 and it was a recording that I needed to call 800-511-3207 to reach macys.  When I called it was a recording about getting the next representative and then a track of old staticy music...checked this site and hung up.  I don't think it was valid as ther is nothing wrong with my macys account and no past due bills.

been getting lots of calls from them, only on our answering machine they don't state what company they are calling from.  Been having problems with a Macy's credit card so found the other remarks regarding Macy's very interesting.  For those of you who have never used a Macy's credit card, don't start.  Even when you pay your bill on time, the check has cleared your bank prior to the due date on the bill Macy's will still charge you interest to your next statement stating you never paid the bill.  This has happened to me twice, my card has been cancelled to not use again.  I have never called the number back and wont