08448006080

To make a charge to your credit card without your permission is quite simply FRAUD.
It's no different to someone hacking into your bank account, or you walking into Currys and taking an item without their permission.
Currys & PC World will always 'assume' you want Product support and charge the monthly premiums to the credit card that you used to make the payment.
This is an extremely gutter-style practice by a retailer who we would have thought rose above this.

Unless you agreed to and signed a contract, you MUST demand a full refund unless THEY can produce an agreement with your signature on ( which of course they can't)

Report this to the Trading Standards and BBC WatchDog too - this practice must stop.

if you were signed up without your knowledge the FSO will get the DSG retailer (Comet, Dixons, PC World etc) to refund you in full if DSG refuse irrespective of the terms
http://www.financial-ombudsman.org.uk/consumer/complaints.htm
Guidance from the FOS to claim:  
Tel: 0300 123 9 123 or 0800 023 4567 8am to 6pm, Monday to Friday

Who is it

There is a lot of negativity and I am sure quite rightly so. I feel I have to pop a wee bit of positivity in. I bought a PC & a laptop from PC World a few years ago. Both times I was asked if I wanted the Product Support cover and agreed to it. I no longer have either item and wanted to stop payments. I found the number in this web site and having read the comments was dreading making the call.
However I got through and was connected after only a couple of minutes. A very polite lady took my details. I did not have the receipts as they had faded but she did it from my address. She confirmed the payments would cease and a confirmation letter would follow. It was as easy as that.
I hope this gives others confidence who may hold similar fears of dealing with this company

found charges on credit card of £50.00 & £55.00. & £25.00. dating back several years.Did not know what for then read your forum and found that I purchased a microwave cost £60.00 seems like I could have bought more on the insurance I never had, will try to get the money back. But by your comments it looks like a long job.

Out and out Fraud...
Report to your police station and get a crime reference number.
Report to you card company
Report to the Trading Standards and Consumer Agency.

I tried to take my case to the Financial ombudsmen service (FOC) after I discovered AG product Support (AG) had been taking £8.99 from my Credit Card for three years. I got a letter last week stating that FOC could not help me obtain a refund from AG because they could only consider complaints about activities or services that are regulated by the Financial Services Authority or that are licensed by the Office of fair trading for consumer credit purposes.
They said that as AG are a service agreement company they are not covered by them. They implied that I could lodge a complaint and ask for a refund from the CC Company. If they were not compliant I could then take a case to them.

This number is far too costly so I have to cancel my insurance

I have just been billed too for my Dec statement with exactly the same name!

http://www.dixons.co.uk/gbuk/Whatever-Happens-412-theme.html

Cancellation Period

If you pay monthly you can cancel within 14 days of purchase by calling us on 0844 561 1234. Providing the service has not been used we’ll give you a refund on any payment made. After this period you can cancel at any time by calling us on 0844 561 1234, but please note that if you do this you will not receive a refund.

If you have bought a 2, 3 or 5 year term and are not completely satisfied, you can cancel it within 45 days of purchase. Please call us on 0844 561 1234 and if you haven’t used the service we’ll give you a full refund. If you want to cancel your agreement after 45 days from purchase you’ll be entitled to a pro rata refund.

You may also give notice of your intention to cancel your agreement by writing to us at:
KNOWHOW™ Customer Services, PO Box 1686,
Sheffield S2 5YB, England.
Calls charged at 5p per minute from a BT landline, calls from other networks may vary.

Your service agreement is with DSG Retail Ltd. Registered office Maylands Avenue, Hemel Hempstead, Herts HP2 7TG. Registered in England number 504877.

HELP:
However, if you were signed up without your knowledge the FSO will get the DSG retailer (Comet, Dixons, PC World etc) to refund you in full if DSG refuse irrespective of the terms above.
http://www.financial-ombudsman.org.uk/consumer/complaints.htm
Guidance from the FOS to claim:  
Tel: 0300 123 9 123 or 0800 023 4567 8am to 6pm, Monday to Friday

-----------------------------------------------------------------------------------------------------------------------------------------------------
Note on Comet:

http://www.bis.gov.uk/insolvency/news/news-st ... %20into%20Comet

The Insolvency Service has launched a confidential fact finding inquiry under section 447 of the Companies Act into Comet Group Ltd. The purpose of the inquiry is to investigate the circumstances surrounding its insolvency and to establish whether further action is required. We will not be making any further comments as to do so could prejudice the outcome of those investigations.

http://opencorporates.com/data/8266600
http://www.london-gazette.co.uk/issues/60322/notices/1702736

COMET GROUP LIMITED
Date
8 November 2012
Publication
London Gazette
Issue Number
60322
Notice Number
1702736
Appointment of Administrators

In the High Court of Justice, Chancery Division

Companies Court     No 8347 of 2012

COMET GROUP LIMITED

(Company Number 00278576)

Nature of Business: Distributor and supplier of electrical goods.

Registered Office of Company: Comet Group Limited, George House, George Street, Hull, East Yorkshire HU1 3AU.

Principal Trading Address: 78 High Street, Wrestlingworth, Sandy, Bedfordshire, SG19 2EP

Date of Appointment: 02 November 2012.

Joint Administrators' Names and Addresses: Neville Barry Kahn and Nicholas Guy Edwards (IP Nos 008690 and 008811), both of Deloitte LLP, PO Box 810, 66 Shoe Lane, London EC4A 3WA and Christopher James Farrington (IP No 008751), of Deloitte LLP, 1 Woodborough Road, Nottingham NG1 3FG Further details contact the Joint Liquidators, Tel: 0844 800 9595, www. deloitte.com/uk/comet

what is this charge

I have received a letter from these people stating it is Mastercare for a policy that runs out on 27th Feb on a Fax Machine (which I have never purchased). They are asking me to renew the policy and have enclosed an application form

It is signed off  by Kathryn Mansell, Customer Service Manager

I am fed up with these calls, letters and fake pension/policy letters arriving

I have found charges for calling this number on my Sky TV account but have never called it - anybody know how to stop this ?

I want you to cancel the payment of 7.50 which you took from my account,I also want to get refund for the payment that has been taking from my account on 15/02/2013. stop taking........

I have had 2 direct debits taken out of my bank relating to this number but I dont know what it is for, this number was listed beside the company name on the bank debit

i purchased a pc from currys and agreed the insurance cover which is £5 per month ive never been that sure about this type of cover however my daughter dropped the pc and the screen broke i took it back and they gave me a brand new one no questions and no arguments took me no longer than 15mins i left a very happy customer the BEST £5 a month ive ever spent.

I bought a washer from Curry's and had the Master care cover, as it was free for one month. .I  cancelled it before the deadline and they still charged me. The manager on the phone said, " it is because they sell so many, electronic payment mistakes are bound to happen." He has promised me a full refund, which I am still waiting for. I will think about going for a local shop that is open to negotiation face to face from now on. According to this message board this has been happening since 2008. They must have made a packet over that time and the Ombudsman has had no impact stopping them. Next time everyone, avoid Curry's, that is the only way they will stop and listen, when no one buys there products. Power to the Consumer.

I have been charged 2 amounts for Product support quoting this tel number and have no idea who it is????

We should all read our terms and conditions that's what they are there for

I revceived a letter from KNOWHOW (part of DSG Retail Limited) with this number on it, offering a protection plan for an electrical appliance I bought from Currys.
Hope this clears things up for you!